All Yokler electric tricycles benefit from the Made in France label and are exclusively intended for professional use.
When sold new, they benefit from a manufacturer's warranty for parts and labor for a period of 2 years from the date of delivery, to protect the user against any manufacturing defect.
The manufacturer's warranty covers all structural parts including frame, fork, wheels, cabin, engine and the battery.
The manufacturer's warranty excludes all wearing parts such as tires, inner tubes, cables, chains, sprockets, freewheels or brake pads.
The exercise of the guarantee requires no transformation of the product by the customer, whether it is mechanical, electrical or electronic. It also implies the strict respect of the instructions of use and the payloads and excludes the damages resulting from shocks or accidents. The manufacturer's warranty is limited to the product that is the subject of the sales contract, and excludes any operating loss.
To benefit from the manufacturer's warranty, the customer must first report the breakdown to the Yokler customer service department (email@example.com), indicating its unique serial number.
The customer can choose:
• To make an appointment at one of Yokler's workshops and bring in their equipment to repair the breakdown, including parts and labor.
• To adress to any other garage or workshop of their choice in their neighborhood. In this case, Yokler will pay up to 4 hours of labor at an hourly rate of 45 € excl. taxes (refund subject to invoice). The costs of returning defective parts to Yokler's workshop, as well as the shipping costs to the address of the customer or third party workshop, will be the sole responsibility of the customer.
Yokler Care is an optional warranty, to be subscribed in addition to the 2-year manufacturer's warranty. Yokler Care enables the replacement of sensitive components that are the gearbox, the electric engine or the battery in case of an accident or any damage caused by normal wear or any other external cause such as a shock, a faulty maintenance or the non-compliance with the manufacturer's instructions.
Yokler Care covers up to two incidents (parts and labor) for the duration of the manufacturer's warranty, each of which is subject to an additional charge of € 79 excluding taxes for a gearbox breakdown or € 149 excluding taxes for an engine or battery breakdown. The terms of application of Yokler care are identical to those of the initial manufacturer's warranty, especially for the portion relating to labor.